Exetat d’Anglais et Correspondance Commerciale Anglaise 2015_Commercial de Gestion
Question 1
TEXT
Today Mr. Christopher’s secretary, Elisabeth, gets a telephone call from a man called Thomas BILL. He has an introduction to Alexander & Christopher Ltd. From a mutual acquaintance, Jim Peterson. Mr BILL is only staying in London for a few days and he telephones to fix an appointment to see Mr. Christopher. Elisabeth tells him that Mr. Christopher is very busy and suggests a later date. But Mr. BILL, who is rather short-tempered, expects that he can have an appointment he wants one.
He also asks if he can over the factory itself to see how a wide range of office furniture is made. Elisabeth has a good secretary’s sixth sense that this might be a valuable customer, so the finally fixes an appointment for him at halt past three that afternoon. When Mr. Christopher comes into the office she tells him about the appointment. As Mr. Christopher is so busy, she suggest that the she herself should show Mr. BILL round the factory where he could see our office block with all the administrative department: sales, accounts, personnel, Market Research, warehouse and our three workshops with a show room.
At last, Mr. Christopher reluctantly agrees to see him. He also remembers that the mutual acquaintance, Peterson, is a great talker who in the past has wasted a lot of time and they bought very little. He thinks that perhaps his friend, Mr. BILL, will be the same, so he warns Elisabeth to interrupt the interview after a short time with the excuse that there is someone else waiting to see him.
Elisabeth shows the guest round the works and Mr. Bill has indicated that he wishes to place a large order for office furniture. Luckily Elisabeth knows her boss very well and is not an all surprised by his sudden change of mood.
QUESTION BASED ON THE TEXT: 1. Suppose that you were a boss, the profile of the secretary you would like to work with is:
Bonne réponse : b. Well-bred, friendly, honest
Explication :
Le texte montre qu’Elisabeth est :
polie,
intuitive,
efficace,
respectueuse.
Le profil idéal d’une secrétaire correspond donc à well‑bred, friendly, honest.
Les autres options contiennent des défauts incompatibles avec ce rôle.
TEXT
Today Mr. Christopher’s secretary, Elisabeth, gets a telephone call from a man called Thomas BILL. He has an introduction to Alexander & Christopher Ltd. From a mutual acquaintance, Jim Peterson. Mr BILL is only staying in London for a few days and he telephones to fix an appointment to see Mr. Christopher. Elisabeth tells him that Mr. Christopher is very busy and suggests a later date. But Mr. BILL, who is rather short-tempered, expects that he can have an appointment he wants one.
He also asks if he can over the factory itself to see how a wide range of office furniture is made. Elisabeth has a good secretary’s sixth sense that this might be a valuable customer, so the finally fixes an appointment for him at halt past three that afternoon. When Mr. Christopher comes into the office she tells him about the appointment. As Mr. Christopher is so busy, she suggest that the she herself should show Mr. BILL round the factory where he could see our office block with all the administrative department: sales, accounts, personnel, Market Research, warehouse and our three workshops with a show room.
At last, Mr. Christopher reluctantly agrees to see him. He also remembers that the mutual acquaintance, Peterson, is a great talker who in the past has wasted a lot of time and they bought very little. He thinks that perhaps his friend, Mr. BILL, will be the same, so he warns Elisabeth to interrupt the interview after a short time with the excuse that there is someone else waiting to see him.
Elisabeth shows the guest round the works and Mr. Bill has indicated that he wishes to place a large order for office furniture. Luckily Elisabeth knows her boss very well and is not an all surprised by his sudden change of mood.
QUESTION BASED ON THE TEXT: 2. Mr. Christopher changed brusquely his attitude because:
Bonne réponse : e. His customer promised to buy a lot
Explication :
À la fin du texte, Mr. Bill annonce qu’il veut passer une grosse commande.
Mr. Christopher change alors immédiatement d’attitude.
Ce n’est ni l’interruption d’Elisabeth, ni la charge de travail, ni un bavardage.
TEXT
Today Mr. Christopher’s secretary, Elisabeth, gets a telephone call from a man called Thomas BILL. He has an introduction to Alexander & Christopher Ltd. From a mutual acquaintance, Jim Peterson. Mr BILL is only staying in London for a few days and he telephones to fix an appointment to see Mr. Christopher. Elisabeth tells him that Mr. Christopher is very busy and suggests a later date. But Mr. BILL, who is rather short-tempered, expects that he can have an appointment he wants one.
He also asks if he can over the factory itself to see how a wide range of office furniture is made. Elisabeth has a good secretary’s sixth sense that this might be a valuable customer, so the finally fixes an appointment for him at halt past three that afternoon. When Mr. Christopher comes into the office she tells him about the appointment. As Mr. Christopher is so busy, she suggest that the she herself should show Mr. BILL round the factory where he could see our office block with all the administrative department: sales, accounts, personnel, Market Research, warehouse and our three workshops with a show room.
At last, Mr. Christopher reluctantly agrees to see him. He also remembers that the mutual acquaintance, Peterson, is a great talker who in the past has wasted a lot of time and they bought very little. He thinks that perhaps his friend, Mr. BILL, will be the same, so he warns Elisabeth to interrupt the interview after a short time with the excuse that there is someone else waiting to see him.
Elisabeth shows the guest round the works and Mr. Bill has indicated that he wishes to place a large order for office furniture. Luckily Elisabeth knows her boss very well and is not an all surprised by his sudden change of mood.
QUESTION BASED ON THE TEXT: 3. The idea that the boss accepts to welcome his guest is clearly expressed in the paragraph (s):
Bonne réponse : d. four
Explication :
Le paragraphe 4 dit clairement que :
➡️ “At last, Mr. Christopher reluctantly agrees to see him.”
C’est donc dans le paragraphe 4 que l’acceptation est exprimée.
TEXT
Today Mr. Christopher’s secretary, Elisabeth, gets a telephone call from a man called Thomas BILL. He has an introduction to Alexander & Christopher Ltd. From a mutual acquaintance, Jim Peterson. Mr BILL is only staying in London for a few days and he telephones to fix an appointment to see Mr. Christopher. Elisabeth tells him that Mr. Christopher is very busy and suggests a later date. But Mr. BILL, who is rather short-tempered, expects that he can have an appointment he wants one.
He also asks if he can over the factory itself to see how a wide range of office furniture is made. Elisabeth has a good secretary’s sixth sense that this might be a valuable customer, so the finally fixes an appointment for him at halt past three that afternoon. When Mr. Christopher comes into the office she tells him about the appointment. As Mr. Christopher is so busy, she suggest that the she herself should show Mr. BILL round the factory where he could see our office block with all the administrative department: sales, accounts, personnel, Market Research, warehouse and our three workshops with a show room.
At last, Mr. Christopher reluctantly agrees to see him. He also remembers that the mutual acquaintance, Peterson, is a great talker who in the past has wasted a lot of time and they bought very little. He thinks that perhaps his friend, Mr. BILL, will be the same, so he warns Elisabeth to interrupt the interview after a short time with the excuse that there is someone else waiting to see him.
Elisabeth shows the guest round the works and Mr. Bill has indicated that he wishes to place a large order for office furniture. Luckily Elisabeth knows her boss very well and is not an all surprised by his sudden change of mood.
QUESTION BASED ON THE TEXT: 4. According to the text, Bill is the friend of:
Bonne réponse : d. Peterson
Explication :
Le texte dit :
➡️ “He has an introduction … from a mutual acquaintance, Jim Peterson.”
Donc Bill est l’ami de Peterson, pas d’Elisabeth ni de Christopher.
5. “If Bill had written a letter, Christopher and Elisabeth …. all about him”. The correct form of the verb to complete this sentence is:
Bonne réponse : b. would have known
Explication :
La phrase est un conditionnel passé :
If Bill had written… → condition au past perfect
La conséquence doit être au conditional perfect → would have known
Structure :
If + past perfect → would have + past participle
6. “As Mr. Bill’s wife insisted to Elisabeth to have an appointment in the afternoon, she talked to …. and asked to defend … during the interview”. The missing words to complete this sentence are:
Bonne réponse : d. him / himself
Explication :
La phrase correcte est :
➡️ “she talked to him and asked to defend himself during the interview.”
him = pronom complément
himself = pronom réfléchi correspondant
Les autres options ne correspondent pas au sens ni à la grammaire.
7. The correct order to the numbered parts of the above letter is:
Bonne réponse : e. 1,2,5,4,6,3
Explication :
L’ordre correct d’une lettre commerciale est :
1 → Adresse de l’expéditeur
2 → Adresse du destinataire
5 → Signature (nom de l’expéditeur)
4 → Corps de la lettre
6 → Complimentary close (formule de politesse finale)
3 → Adresse de l’expéditeur (suite ou complément)
La seule combinaison qui respecte la structure logique est 1,2,5,4,6,3.
8. This letter is:
Bonne réponse : d. An application
Explication :
La lettre dit clairement que l’auteur :
➡️ postule pour un poste d’assistant comptable.
Il décrit :
son âge,
son expérience,
ses études,
son intérêt pour le poste.
C’est exactement la structure d’une lettre de candidature (application).
9. The signature is number:
Bonne réponse : b. 5
Explication :
Le numéro 5 correspond au nom :
➡️ “Mathieu NGOBANGA”
C’est la signature, placée juste avant la formule de politesse.
Le numéro 6 est la formule de clôture (Yours sincerely), pas la signature.
